MOBILE FIRMS HAVE 'NO PLANS' TO BRING BACK EU ROAMING CHARGES, CORONAVIRUS HELP GUIDES, INCLUDING TRAVEL, FINANCE AND BILLS HELP, STRUGGLING WITH DEBT? Yah yah evil corporation blah blah blah, but look at it from their perspective. pretty much you're screwed. Wrong item in box, and Best Buy refuses exchange 42 posts • 1 2 Next chimmyc Wise, Aged Ars Veteran Registered: Jul 8, 2002 Posts: 175 Posted: Fri … They won't do it for the reasons Reverend D detailed.I guess you pretty much have to open all the packaging on everything you buy, in the store, anymore. I want to know who you report to directly, as well as the contact information for the local Better Business Bureau. got it back to the dorm, and it was a voodoo 1 4 meg covered in dust. We sincerely apologize for USED when it said it was new. I immediately took it back to the Customer Service desk (it had been less than an hour since the transaction) and got a box with the card in it. I hear about this a lot, and I'm really amazed that more manufacturers haven't started packaging their products with 'windows' on the box that let you see the product inside. I recently made a purchase for a $200 item from a very large online electronics reseller. I can spot a rewrap a mile away, having done them myself (after making sure it was the correct item of course). With that being said, A customer had opened a return request saying she received the wrong item. When I phoned my bank and cancelled the debit card transaction on account of retailer fraud, right in front of the store manager, they started to listen.Oh, they knew all along that sometimes products ended up in the wrong boxes on returns. Fuck 'em if they want to have that attitude about returns.One thing I will say about Fry's is that they have a great return policy. Note: Items fulfilled by Amazon.com but sold by another seller can't be replaced, but can be returned. As soon as the package was delivered to the buyer, they open a SNAD return case saying it was defective/damaged. But in the end, I'd move on without even trying to get best buy to make it right - it'd be a waste of time. He'll love that. All rights reserved I’d notify them that it happened. I gave up after a few days. File a complaint with the better business bureau if you have to. I waited - and waited - NO refund and NO shipping sent to me so I filed a PAYPAL DISPUTE-Claim. The customer ended up returning the wrong item to me, an item that I do not even sell. I can't believe they tried to screw you. Accidentally Returned the Wrong Item to Best Buy, Where to Go from Here My question involves criminal law for the state of: California I bought a Chinese knockoff of a wireless dongle ages ago that was intended interface with an object I already owned, it never worked and I … Your California Privacy Rights | Do Not Sell My Personal Information Call and cancel it right there in the store and see what happens. I am not going to pay to ship them back. I am a seller (on another account) and I would never make a buyer pay for the return shipping if I made a mistake. To start off, I searched the forums for similar questions, but could not find anything with the exact scenario, so if it appears to be a duplicate question, I am sorry, might have missed it. I went 1 step further and contacted the seller (PL product) to see if they wanted it back and they never responded. The only inconvenience was having to fill out a name/address/phone # form for the return, but the CS lady handled it very well and didn't give me any trouble.--cmos, © 2020 Condé Nast. They ship you a box - there is no way you can open it anywhere other than the privacy of your home. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. We enclosed a paid-for return label and emailed customer to ask for the return asap. Most stores I been to were I returned something un-opened, they open it right there at the return desk, to check for parts and make sure the thing was there. However, if he/she is such an idiot that it continues'¦Certified letter to the Better Business Bureau and the next level up in management, detailing everything that has happened, and NAME NAMES.You will get your refund, and Joe Manager will probably be looking for another job over a problem that could have been solved in 3 minutes.Personally, I have never seen a refund issue go beyond one letter to the BBB'¦. just be professional. Took it back to Circuit City expecting them to blame me and not accept it. Hmph. familiarise yourself with the latest version. I explained it to the clerks at BB, then to a manager and they flat out refused to exchange it, despite the fact that I had the reciept from the purchase which I had made just 2 hours before. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. 1,036 stores in the United States The person said that they couldn't return it, since it wasn't marked as used, and that I'd have to go through the manufacturer. "Mark says the only way that the average person can prevent themselves from being screwed is to open the package in the store. Make your complaint one of them.Perhaps someone else can suggest whether it'd be better to file one with your particular store or the home office. I got this from PC World. It’s yours to keep. ALSO, because I asked the seller if he would reimburse me (which he declined) the negative feedback I left AFTER Back in the day when 20 gig HD was WOW!, my Dad got me a retail boxed 20 gig HD for Xmas. Good luck to you.-Moj. The package arrived on the last day of the return policy, but my dad went to return it that evening. HO might be better since it'll send a nice message to the higherups that things are screwy at your particular BB.Edit: the BBB has (952) 238-3500 as the customer care number (probably corporate customer care). Hi everyone, I recently bought a Micro SD Card on Best Buy's online store. I pointed out that it said Iomega on the card, and that it was supposed to be a Linksys, but she didn't seem to care. Seller did not respond in … Either they re-shrinked it themselves, or the returns clerk didn't check the box. Otherwise you have no way of proving that you didn't switch it out yourself.You can also usually spot store-done (or home-done) shrink-wrap. We would authorize the return and then we would send a polite message indicating that we are happy to accept their return for any reason and have authorized the return for them. They basically told me that there wasn't anything they could do.I'm highly doubtful Linksys will be replacing this. Go higher up in the chain, or try a different Best Buy.OT: Where abouts are you in Irvine? This is their email. Received an order from Amazon seller yesterday. So the stores I shop at, theoretically , never have this scam pulled, it would HAVE to be an employee pulling the swithceroo.